“When a company embarks on the challenge of selecting a new ERP system, the choice of the partner to work with is just as important as the software itself.
Our project had a tight nine-month timeline, and the SSNW team guided us through every step to achieve that goal. Their knowledge of the Dynamics platform and their ability to deliver solutions for our complex needs was impressive.
Since going live, their consultants have been a 24/7 resource—helping us unlock new functionality and enhance the value of the platform for our business. We’ve forged a partnership that will serve us well as we continue to grow.”
— Phil Bickler, Vice President of Operations, Virtual Supply
Company Intro
Virtual Supply is a national wholesale distributor based in Beaverton, Oregon, serving both retail and third-party logistics markets from its 60,000-square-foot distribution center. As growth accelerated, the company turned to a unified Dynamics 365 platform to better connect its retail, wholesale, and logistics operations.
Benefits at a glance
- 9-month implementation of a unified cloud ERP
- End-to-end process automation across retail, logistics, and wholesale divisions
- Streamlined pricing, compliance, and reporting through integrated cloud tools
The pain point
As the Virtual Supply’s retail and third-party logistic segments scaled, each division operated within its own software environment, creating siloed data and disconnected workflows.
Critical processes—order management, inventory tracking, and financial reporting—required manual reconciliation between systems. This fragmentation limited visibility, slowed fulfillment, and made it difficult for leadership to see accurate performance and margin data across the business.
Solution
SSNW implemented Microsoft Dynamics 365 Finance & Supply Chain Management to unify operations across all divisions under one integrated platform. The solution established a single source of truth for finance, supply chain, and logistics data—delivering shared visibility and real-time performance insight.
To extend D365 FSCM’s capabilities, SSNW deployed key integrations:
- TrueCommerce EDI – automated order intake and invoice generation across trading partners.
- AvaTax by Avalara – streamlined tax calculation and compliance across states and customer types.
- SPA Management from Vyas Consulting – automated special pricing and chargeback processes, eliminating spreadsheet-based tracking.
The implementation also laid the groundwork for advanced analytics expansion, enabling Virtual Supply to later integrate external reporting tools as its data needs evolved.
SSNW’s experienced consultants guided Virtual Supply through a staged, nine-month implementation, combining in-person and remote training to maintain business continuity while ensuring user adoption.
Results
- Automated workflows that reduced manual data entry and improved accuracy
- Real-time visibility into sales, inventory, and margin performance
- Streamlined tax and pricing management through Avalara and SPA integrations
- Faster, more reliable order processing with EDI automation
- A scalable cloud platform ready to support continued growth in retail and 3PL operations
The result is a connected, data-driven distribution platform that allows Virtual Supply to make faster decisions, reduce friction between divisions, and scale operations with confidence.
Your operations should move as fast as your business. Reach out to Strategic Solutions NW to learn how Dynamics 365 can streamline your processes and prepare your company for scalable growth.