:;Can Dynamics 365 integrate with other systems we already use?
Yes. Dynamics 365 connects with Microsoft tools like Power BI, Power Automate, and Excel, and supports integration with third-party systems including POS, CRM, and industry software through APIs or ISV connectors.
:;Does Dynamics 365 include AI or automation tools?
Yes. Microsoft Copilot provides built-in AI features for predictive insights, data summarization, and process automation across the Dynamics 365 suite.
:;Is Dynamics 365 cloud-based?
Yes. Dynamics 365 is hosted on Microsoft Azure, which provides managed security, backups, scalability, and continuous updates.
:;What happens to our historical data when we migrate?
Historical data can be migrated, archived, or summarized depending on business requirements. We work with clients to define what data needs to move and how it should be structured in the new system.
:;What’s the difference between Dynamics 365 Business Central and Finance & Supply Chain Management?
Business Central is designed for mid-sized companies that need a single platform for financials, operations, and reporting. Finance & Supply Chain Management supports larger or more complex organizations with advanced capabilities for manufacturing, multi-entity operations, and global financial management.
Service
:;Do you offer ongoing support or Managed Services?
Yes. SSNW offers flexible Managed Services agreements that include technical support, system monitoring, and continuous improvement services.
:;Do you work with companies that already use Dynamics 365 but need help optimizing it?
Yes. SSNW works with organizations that want to refine their existing Dynamics 365 environment, improve reporting, or address issues left from previous implementations.
:;How do you handle customizations or feature requests?
Custom features are evaluated during design to confirm they align with business requirements and remain compatible with future Microsoft updates.
:;How long does a Dynamics 365 implementation take?
Business Central projects typically take 3–6 months. Finance & Supply Chain projects take 6–12 months, depending on data volume, integrations, and process complexity.
:;What happens after go-live?
After go-live, SSNW provides post-implementation support for issue resolution, user training, system optimization, and release management.
:;What’s included in a standard implementation?
A standard implementation includes project planning, data migration, system configuration, testing, training, and go-live support.
Strategic Solutions NW
:;How long have you been implementing Microsoft ERP systems?
SSNW has been implementing Microsoft ERP solutions for more than 20 years, including Dynamics AX and now Dynamics 365.
:;What happens if a project encounters issues or delays?
Issues are addressed through structured change management and project governance. SSNW maintains communication with client stakeholders to realign scope, schedule, or resources as needed.
:;What industries does SSNW specialize in?
SSNW has project experience in Construction, Forest Products, Distribution, Manufacturing, Retail, Restaurants, and Professional Services.
:;What makes SSNW different from other Microsoft partners?
SSNW combines consulting, accounting, and technology expertise with long-term support services. The same team that implements the system remains available after go-live.
:;Where are you located, and what regions do you serve?
SSNW is based in Portland, Oregon, and serves clients across the United States and Canada.
